Terms of sale
Prices are displayed in Canadian dollars (CAD). The final order total, including any applicable taxes, is shown at checkout before the order is submitted.
Orders are subject to product availability, address verification, fraud checks, and payment confirmation. Standard Canadian shipping is free. Normal delivery is 5-8 business days in total after the order is placed.
Approved returns and exchanges are available within 30 days after delivery with free approved return shipping and no restocking fee.
How to contact us
Email: support@theordinaryu.com
Telephone: (786) 309-7252
Business address: 5605 De Gaspé, Suite 900, Montréal, Québec, H2T 2A4, Canada
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (store local time).