Contact information
You can reach us using the details on this page for product advice, order updates and after-sales assistance.
Customer support
Contact us about products, delivery, payments, an existing order or a return. Include the order number when available and describe the question so we can direct it appropriately. Do not include a password, verification code or complete payment-card details.
Return parcels
Ask us for return authorization and the prepaid label or equivalent free return instructions before sending merchandise. The business address below is not an automatic return destination; use the address supplied with the approved return instructions.
How to contact us
Email: support@theordinaryu.com
Telephone: (786) 309-7252
Business address: 5605 De Gaspé, Suite 900, Montréal, Québec, H2T 2A4, Canada
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).